Not customer-friendly, does not respond to e-mails...

Not customer-friendly, does not respond to e-mails, can only be reached by telephone and can not provide a substantive response. They can only say that you have to pay and / or that you have to appeal. But no correspondence from Intrum that I have received states how you can lodge an objection. They weaken the legal position of themselves as well as those of their client. I do not even consider it worthy of a star.