Greg Prince

Review of Sovereign Bank (Texas)

CST REP DERRICK 103308 was EXTREMELY impatient whi...

CST REP DERRICK 103308 was EXTREMELY impatient while dealing with me and my account. Every answer he gave began with a heavy sigh and irritable response. I really wanted to resolve my account and make a lump sum payment. He acted as if i didn t have the money. I was in mid sentence hoping to finally get this old account behind me when he hung up in my face. I m very disappointed in my experience today and unsure how this can get resolved in a timely, professional manner if all of the cst reps handle customers this way. Shame on management for allowing this behavior.