IMT is a great company to work with until you actu...

IMT is a great company to work with until you actually need to file a claim. I recently had a deer collision at 75 mph and it has been a nightmare to get my vehicle repaired, I can't imagine what we would be going through if someone actually got hurt. Due to COVID-19, the adjuster was not coming out to review the damaged vehicle and instead doing what he could from pictures, and counting on a report/quote from the body shop to find a middle ground to either repair or total out the truck. Part of the fault lies in the hands of the body shop, who told me they would get certain things repaired at the expense of the insurance, then did not. Two areas of concern were the front bumper and the hood of the truck. The collision was on the drivers side of the truck. We hit the head/neck of the deer with the truck and I swerved to the right as the deer bounced down the entire side of the truck. There was new damage to the driver's side of the bumper but because there was pre-existing damage to the passenger side of the front bumper the adjuster felt I was "in the same place as I was before the accident, needing a bumper" so they wouldn't cover it. While I can see his reasoning, the auto body shop claimed I would be getting a new bumper. Even an offer to share the cost would've made me feel a little better. There is a new dent in the hood of the truck in perfect view of the drivers seat/line of sight, something I would have noticed if it was pre-existing, that occurred after the quarter panel and drivers door were pushed in. The adjuster feels that because the deer was not up on the hood of the truck, then it's not possible the 75mph contact or the shifting of the other panels could have resulted in this dent/crease in the hood. The body panels don't line up the same on the driver's side as the passenger side and I was instructed to take this up with the body shop as it is their error. He made sure to tell me that his 10yrs of experience and bosses 20yrs of experience trump any recount I have of the accident or what damage was there prior to the accident, because they can't see how this would have happened. There are other dings and dents along the drivers side of the vehicle that I could have claimed were related to the deer collision, but did not, and they went unfixed/addressed. He even felt it appropriate to offer me the option of opening a second claim on the vehicle for further repairs. And lastly, he concluded with "you know, we have already done a lot for you on this one"...first of all this is my ONLY claim with IMT, secondly all you did was repair 3/4 of the damage from an accident I had and scoff at the rest and make up excuses why you weren't repairing it.

I am currently switching my 6 vehicle business auto policy and my homeowners insurance away from IMT, even if the cost is greater. Not only have you wasted too much of my time with this process, but you've taken my money to provide me with a service and I am not getting it. Again I am glad no one was physically hurt in the accident, and this is all just over some body panes on a vehicle.