I ve been holding a grudge for the last 9 months s...

I ve been holding a grudge for the last 9 months since my last visit. I had a dog who fell ill suddenly, my husband and I brought her in. Tests were run on her. She had an infection and enlarged heart. Was given antibiotics and was told her enlarged heart was no big deal. Nothing more was said about her heart. There was no guidance as to what we could do to prevent anything from happening to her.
Fast forward a few weeks after that appointment, my dog got slightly excited. She dropped dead in our home. Called the office to dispose of her body. Not one ounce of compassion was given during the phone call. We arrived at the office and the vet tech or vet assistant that was there that night was concerned about payment right away. Again not an ounce of compassion. After we had to carry her dead body inside, we were told to just put her on the floor. There was no table of any sort that she could be laid on. Again not an ounce of compassion was given that night. We wanted to say our final goodbyes to her and the vet tech/assistant stood there and watched. She didn t give us a moment alone with our dog.
Fast forward again after I received my dog s ashes and foot prints, I received an email saying the still had my dog s blanket. Well I had her blanket at home with the rest of her belongings. There was a grieving family out there and yet they didn t even know where this sentimental item belonged. I have repeatedly informed family and friends about this place. Not sure why my family was treated with such disgust. I hope in the future the staff there can find that ounce of compassion that we needed that night and give it to another family.