We had the unfortunate experience of getting bed b...

We had the unfortunate experience of getting bed bugs in November of 2016. We live in an apartment complex, and due to a contract we were set up to use Swat Pest to eliminate our bed bug problem. My issue is the lack of communication between Swat Pest home office and their technicians in the field. We were given a date that the first appointment(dog sweep) would occur the last week of November. Following that appointment we were told that we would have 3 follow up appointments 12/2, 12/9/ and another all clear dog sweep on 12/16. After this we didn't hear anything. We have a dog(who doesn't handle strangers or other dogs well) and a cat. Each week I would call Swat Pest on Wednesday/Thursday to try to figure out a window of time that they might be there so I could let them into my apartment, to secure the dog, and for piece of mind, I mean who wants strangers in their house? My biggest concern is that my dog can be aggressive to larger dogs, as he feels threatned by them, and I wanted to avoid a conflict. Every week a woman from Swat Pest took my name and phone number, promised to pass it along to the techs, with the idea that they give me a phone call when they were on their way to perform the treatments. Not once did I receive a phone call, forcing my apartment complex to let the techs into my apartment twice, and leaving me feeling frustrated and vulnerable. The 3rd time, I had to wait at the apartment for over 4 hours since they wouldn't give me a time, and we couldn't afford to miss the treatment, as my apartment complex was closed that day for their Christmas party, costing me over $60 in wages. When I called Swat Pest today to try to get to the bottom of this I spoke with Jim, who told me despite his associates taking my name and number, and promising to call me when they were on their way, never entered my updated my information on the file, and that it wasn't Swat Pests problem. I worked in customer service for over 5 years, and this is not how you treat a client. As someone who is footing the bill for almost $1,000, I feel incredibly frustrated. We had no say in choosing Swat Pest(contractually obligated to via Apartment Complex), and I will not be recommending them in the future.