I set up a tour with Ann Le for my seniors residin...

I set up a tour with Ann Le for my seniors residing at a senior community. Although we called Ann numberous times to confirm the tour, she did not respond to us. The day before the tour, she cancelled with us with an explanation that she was too busy with the Chinese New Year celebration. We spent the day trying to create another Chinese experience for some very disappointed seniors. She did not stand behind her promise. If she could not reach us by phone, she could have emailed us.