Mai Chou Vang

Review of Clovis Community Medical Cente...

I don't know how the hospital was like before the ...

I don't know how the hospital was like before the pandemic but our family had a horrible experience there. My mom was brought by the ambulance to the hospital but took a couple of hours to get admitted. While my mom was waiting she developed a fever and was not cared for while she waited. My mom does not speak English and no family members was allowed to be with her due to COVID so wee requested an interpreter. She was not provided an interpreter for days because my mon would call us to let us know her needs and pains and ask if we can call the hospital. My mom would tell us that whenever she press the button for a nurse because she is not feeling well or need help, no one would come check on her for hours. She was hooked up on machines and could not go use the bathroom by herself so she had an accident and was in her soiled for hours. My mom would tell us she's hungry and thirsty all the time and no one would assist her because she's too weak to feed or drink herself. When she was able to drink herself, she removed her mask to drink a sip of water because she was too thirsty. We were on zoom with her at the time and the nurse came in the room to fix her mask and yelled at her for drinking water and said, "That's why you don't take off the mask" with a not very nice tone of voice. Eventually, my mom did not want to stay at the hospital anymore and wanted to come home because she said she is not being treated nice or taken care of at all at the hospital. She was in the hospital for almost two weeks and eventually passed away. What a horrible experience for my mom and eventually died and extremely sad that's the last memory my mom had before she die. I can go on but I really hope that no one will get to have a horrible experience at this hospital like us. I hope the hospital and their staff will remember what it means to be humans and treat their patients and families better. I thank the staffs that were kind and made it comfortable for their patients and my mom.