Stephanie Leeprapaiwong

Review of Toyota of Richardson

If I could I would give this place a -1000 rating ...

If I could I would give this place a -1000 rating I would. My family and I got our Prius V, got flooded, fixed here with our insurance company and they would tell us one thing and do the complete opposite. They "fixed" our car and said we had 100 days warranty on the car. When we went to pick it up the car was not fixed, it was shaking and was making a weird sound, so we had to leave it there so that they could fix it again. The lady that we were working with Crystal was so nice, she said because they did not have any loaner cars that she would make it so we did not have to pay for our rental while they were fixing our car for the second time, thinking it would only take a day or two.

However, it took much longer and there were many more problems with the car then they thought. Now about 2 and a half weeks later. We had to continuously call every everyday asking about our car. They told us it would be done yesterday and that someone would call us but no call. Now today we call asking about our car and they said they were finishing up and it would be ready to pick up today.

When we asked about our rental, Kenny who took over working with us because Crystal went on vacation, told us that they were not going to cover the rental like Crystal had said. He said he would cover that one day but it would be between us and our insurance to cover it, even though Crystal had already set everything up with the rental company and our adjuster so that they would pay for the rental. When we told him what Crystal had told us he refused to accept this and said they would hold our car until the rental was paid in full, when we said we wanted to talk with our insurance adjuster to fix this problem with them. He hung up on us and then called the rental car company telling them Toyota of Richardson would only cover one day. When we received a call from the rental car company letting us know that Kenny from Toyota of Richardson called them to let them know what he was covering and to charge the rest to us we said we did not approve this but they told us they had already charged us and there was nothing they could do about it.

So not only did Kenny from Toyota of Richardson not try to work with us to resolve the problem with us he also gave permission that he did not have for them to charge us which I believe is a crime.

So thank you so much Kenny from Toyota of Richardson for not only making our experience with your company horrible and unforgettable in the worse way possible but Thank you for also ruining our Thanksgiving holiday because now my family has a negative balance and we have no money until this issue can get resoved, which you will not even try to work with or help us.

Oh and also they are not going to release our car unless we pay our deductible again even though this was under the same claim that they did not fix properly in the first place.

Will not ever do business with this Toyota ever again and the worst thing is I am and have always been a huge Toyota fan.