Melissa Pluke

Review of ClearData Networks, Inc.

If I could give this company a 0 star review, I wo...

If I could give this company a 0 star review, I would. We had a one year contract with ClearDATA and couldn't wait to move away from them. Within the year timeframe, we were passed around to 4 or 5 account managers, often with no notice between shifts. We would have a critical issue that we needed help with and email our account manager only to get a bounced back email stating that person no longer worked at the company. With the exception of the last Account Manager we had prior to leaving, all were unresponsive and not knowledgeable of their products. Issue resolution was very spotty. Some days a high priority ticket would be addressed immediately, other days, I would have to send multiple emails to even get a response on a high priority issue. When giving notice of a non-renewal of our contract, our AM did listen to our issues, however the only thing that was truly done during our termination period was that ClearDATA tried to sell us an additional product. Finally, 2 days prior to our contract being up, I reached out to my account manager stating we had some data that we needed to recover from our account prior to termination and asked what the process would be for that. She responded that she was out at a conference and would address my concern as soon as she could. I didn't hear from her. I received a "Account has been decommissioned" email from their support staff. I then forwarded the email to her asking about our data that still needed to be recovered. The response I received was "that data is not recoverable any longer as the account has been decommissioned, sorry I can't be of more service." I don't know that I've worked with a more unhelpful company.