Michelle

Review of Forbes Chevrolet

Terrible customer service and sales reps. Picked u...

Terrible customer service and sales reps. Picked up my vehicle and they couldn t install the front plate as the bracket was damaged... was told that we had to replace the bracket and install the plate on our own. as their service center can t do it?!? The car should have been ready to go upon pick up. Additionally they gave me a key fob that didn t work as the battery was dead and again was told they don t have the battery on hand to replace it for us and we would have to buy it on our own. So I buy a $25,000 vehicle and now need to purchase a new license plate bracket and battery for my key fob?!? Complete BS and lack of customer service. Additionally, Niko the sales person told us the vehicle was accident free and only had one previous owner. Luckily we saw the car facts report prior to and saw that the information provided was completely different than what the salesperson disclosed. The vehicle had 4 owners and 3 reported accidents. Lastly they agreed to take $1500 off the price of the car and when they did the paperwork only put $1400 off... we caught before signing and had them adjust the numbers but wanted to say BUYERS BEWARE. We were supposed to get 3 free oil changes and tire warranty but was told we no longer get this because we negotiated the price on the vehicle a complete bait and switch tactic to get you into the dealership as everyone negotiated the ticket price of a vehicle when car shopping.

My advice... Be sure to read and check everything thoroughly before signing anything as they will try to sneak things in. Not trustworthy at all and I will never return to purchas a vehicle from them again.