Shernita Jenkins

Review of Now Larimar Punta cana & Secre...

The resort is beautiful like most resorts in the C...

The resort is beautiful like most resorts in the Caribbean. Our room was nice and the jacuzzi on the balcony was a nice touch. The room was properly cleaned with housekeeping service in the afternoon and turndown service at night. Concierge periodically called and checked in to ensure everything was ok. I also like the adults only feature, yet exposure to amenities at the Now. Bartenders were very nice, attentive and friendly. I would have rated much higher, but our last night and morning was not good. The food was just ok. I've had much better at other resorts. Our last night at dinner the manager at the Spice restaurant (Now Larimar) was very brash and rude when taking our order. He definitely needs customer service training. The service at buffet the morning before our departure was not good. It took 20 minutes to get our drinks, suffice it to say we had almost finished eating by that time. The waitstaff cleared plates from others' tables, but walked right past ours. The hostess was also rude. This was very dissapointing as it left a a bad last impression. I will never come back to this resort, maybe not even Secrets in general. I've had much better experiences, especially for the amount of money being paid.