The location was convenient and safe. However, it ...

The location was convenient and safe. However, it was the 1 week in January when I stayed and the heater was not working in my room. It was terribly cold! Also No on differed to help me move my 3 bags up to my room. First they didn't have any carts and blamed it on a wedding event not returning them. Then they saw me struggle to lift 3 luggage on the cart, they magically found, by myself. No assistance at all. I liked the ambiance of the hotel but these things left a bad taste in my mouth for Hilton hotels.