Peter Seaman

Review of Grande Rockies Resort

In early July 2015, we stayed for five nights in a...

In early July 2015, we stayed for five nights in an owner's condo at this resort. The condo itself was wonderful - spacious, clean, and well-equipped - but we were very disappointed in the operations and maintenance of the resort. There was a broken back door on the other side of our bedroom wall that slammed all night long. We notified the resort staff TWICE but the staff seemed clueless. A young woman at the front desk said, "I'll make a note of it," so I asked, "Can you fill out a work request?" She looked at me as though she had never heard of such a thing. A young man at the front desk told my wife the next day that he'd try to find some cardboard to put in the door to keep it from slamming (and this was a security door to the outside, though the lock didn't work anyway). After five nights of broken sleep, we were exhausted. Another problem at the resort: the key-cards didn't work longer than a day, so we kept having to return to the front desk every day to get cards re-magnetized (eventually those magnetic strips wear out - gotta buy fresh cards occasionally!). Also I had hoped the fitness center would be nicer (some nice dumbbells and machines there, but benches, mats, and several machines of poor quality). We had stayed at Solara a few years ago and had a similar experience with poor maintenance and low quality, but I learned only afterward that the same company (Bellstar Resorts?) runs this resort.