I love this place I love the shows and we go quite...

I love this place I love the shows and we go quite a lot ... on the 4th of May for my Christmas present my husband got me tickets for the Carpenter Story (awesome show) He also got the directors box with a Purple Package includes Champagne Chocolates Nibbles a free gift ect ect for us both.... Sadly though the services was not there the Staff had no clue and there was nothing organised for us arriving .. On complaining it took a further 15/20mins for someone to make the arrangements to resolve the issue and we were offered a complentary drink at interval and some hurried apologies with embarrassed faces ... In the end we a Fantastic Night and Jayme ( from Dublin) was so sweet and helpful we can forgive the error ...Which was blamed on "The System"