Unreasonable delay

Unreasonable delay
It waits almost two hours in the "emergency". Only two doctors were attending and, as patients were urgently arriving all the time, those considered non-urgent were falling behind. I completely agree that urgent patients need to be seen on the spot. But waiting two hours for service is not reasonable. After all, people (all) also have their commitments. And this situation is not of today. I've heard reports of waiting for three hours. My health plan is from Unimed Porto Alegre, not from Vale do Sinos. So I didn't call management to complain. Here I do it above all on behalf of the Unimed Vale do Sinos policyholders. It sounds bad to me. I was there to treat a sore throat and was startled by what I saw. Outraged people complaining in the ward all the time. They were sent to complain to a lady named Carla. I witnessed an "expectant" personally go to this lady's department to complain. And it should not be said that the moment is much in demand in the face of respiratory problems, because this is not a problem of the patient, but the management. Besides, I've heard people complain about this same problem for years, and even when I had to use the "emergency" at other times, I bitterly waited for at least an hour and a half. That is, they do not want to solve the problem to save money, passing the burden to the patient. I recommend making health insurance at Unimed Porto Alegre and use the prompt service of Porto Alegre. It takes less time to go to Porto Alegre, be served and return to Novo Hamburgo. This is not just a delay, but a disrespect to the insured consumer, who paid his health plan not to use the SUS. This is the case of the Consumer Protection Code.