We love this hotel, location and staff, but absolu...

We love this hotel, location and staff, but absolutely hate their merge with IHG. This corporate merge is clearly profit driven which has cheapen the place. It has depersonalized the unique boutique feel that we had come to love. They made certain cutbacks, merge with a ridiculous reward system where you can buy points, and get spam with emails and phone calls about time share and other nonsense members only bs deals. If it weren't for the pre-merger staff and their loyalty and service, this rating would be much different.