Mike Burton

Review of Fort Bend Kia

Stay away from this dealer! Sales people will mak...

Stay away from this dealer! Sales people will make you promises and then renege. I asked for a specific used car from Robert, who told me it was available and since I had a preapproved loan would have no trouble. He set me up with a guy named Arseny, who I set up an appointment with to see the car on Saturday. He sent me the CarFax and several pictures of the vehicle. The next day, when I texted him about the appointment reminder, he texted back saying he "just found out it has a pending USAA approval and it's been sold--me and Robert didn't know about it." I reminded him my approval was not pending--I had an approved loan--but he said there was nothing he could do. This is the type of "customer service" Fort Bend Kia offers!