Lori Potter

Review of Senior Life Insurance Company

Originally the interaction was pleasant. It was no...

Originally the interaction was pleasant. It was not until the check was mailed to the incorrect address that things took a turn for the worse. The check mailed June 13 and I notified them June 26 that they sent it to the wrong address. Asked them to put a stop payment on the check and reissue to the correct address. On July 15 I was told it would be up to 60 days for a stop to be placed and a check reissued, even though I am the payee and requested the stop because it was never received. Spoke with their accounting department and dealt with the most incompetent group of people. They had no idea what they were talking about and lack even the simplest common sense. I'd say upper management and the Powell's only care that their wallets continue to grow, not the fact that they are making what is already a difficult time due to the loss of a family member and even more difficult and frustrating time. If I had known years ago when my father was looking for insurance what I know now, I would have steered him clear of this company. TERRIBLE