My son's basketball team recently was invited to O...

My son's basketball team recently was invited to Orlando for a tournament. The hotel they went with wasn't really kid friendly so I decided to stay in a different hotel. I researched different options and came across this hotel. I have never stayed with them but felt like it should be fine.....boy was I wrong. The first room I was given had a tub that did not drain, a shower filled with mildew, a missing shelf in the shower(surrounded by mold) a toilet that would not stop running and my daughter found a bug on the side of the bed. This was room 4210. I complained and we were given a different room with no apologies. 7104 was our second room. Late in the evening after returning from a day of fun I went to the bathroom only to discover it was filled with roaches. I called the front desk and was told we can change ur room. Again, no apologies and no shock that the room had roaches. I asked if I could have a refund for the remaining days and check out that night and because I didn't book through them directly they would not allow it. We were transferred back to building four in room 4118. This room had stains on the sheets. At this point I was done. The customer service was terrible and the rooms were dirty and gross. You could not pay me to stay here again. I decided to review this hotel for people on the fence. The water park is not that big so don't waste ur time or money.