have been going to this place for the past 18 year...

have been going to this place for the past 18 years . Always happy with lovely memories - BUT this time it lacked that vibrant costumer service at the front desk. The bed sheets in one of the bedrooms had mould on them and it was way too late to call house keeping to have them change and the beds were so uncomfortable and hard none of us could sleep . The room was advertised as free wifi and we had none , when we called front desk with our own mobile phone as the phones in the rooms were not working !! they said yes they know and they can not do anything about it !!!
No sorry or we get some one there to fix it or we give u different villa. Very poor customer service .The swimming pool was not clean or staffed, lots of dried leaves in the pool and there were plastic cups from drinks every where and two inside the pool. The toilets in the pool area were not clean and disgusting. It was such a disappointing experience, as I have recommended this place to so many people for all its attention to detail in service and cleanliness. We only stayed for one night there and don t know when we will return . The break fast staff were very pleasant and lovely and maintaining the COVID rule. I should have REALY given it a TWO STAR.