Natasha Bharat

Review of STC Optometry

I went for a full eye exam. I agreed to pay extra ...

I went for a full eye exam. I agreed to pay extra for the contact lens testing and the retina testing. I was told many times prior to booking my appointments that they bill directly through my insurance great West life, Over this was not the case when I showed up for my appointment and to pay after the appointment was finished. I Ended up having to pay $180 out of pocket and was provided with a receipt saying that they will not be able to bill directly for whatever reason. I called back on Tuesday morning after the long weekend and I spoke to Jas (one of the receptionist). Prior to phoning them I had my insurance company on the other line and I wanted to conference in the call so we could all understand asked what was going on Jas however kept putting me on home without even telling me I was be placed on hold, which followed by her hanging up on me.
When I was finally able to get in touch with her and explain to her the situation she was incredibly rude and accused me of lying; that she mentioned I was being placed on hold.
This however is not true at all she never once mentioned to me that I was being placed on hold. I would call and start explaining myself and in the middle of explaining myself the line went dead silent and at that point when I finally spoke to her she said that means I was on hold. This was my first and last time going to this clinic because of the extremely rude receptionist Jas. It s clear she wasn t trained properly on how to treat customers, especially considering it was my first time going to Lens Crafters Scarborough Town Center. What is even more disappointing is that When I went for my follow up appointment, nothing was done in order to rectify the situation and they brushed it off as if nothing ever happened.