Sank into worn seat in waiting room. I think they ...

Sank into worn seat in waiting room. I think they need to order new chairs to match up to five-star comfort claim.

Technician wearing mask that was falling apart in unventilated room. To be fair the staff were polite and probably would have resolved mask if I'd mentioned.

Unresponsive to email request to resolve query about how I was instructed to stand for EOS scan (different to published scientific literature). I would appreciate an explanation on this point in particular.