My husband and I checked in on September 24, 2019 ...

My husband and I checked in on September 24, 2019 and the condition of the room we walked into was horrifying! We called the front desk and asked for a manager to come to our room. In the mean time we had pre ordered a bottle of Asti and OJ and were drinking it on the balcony because we didn't want to sit on anything. When someone finally came to our room she immediately called the front desk to have our room switched. She informed us here our room was and we had to found it ourselves. The next day (our actual anniversary) we went to your steakhouse, ordered the 20oz Bone-in ribeye, along with calamari, salad, and mashed potatoes and a cocktail each, we ordered the ribeye mid-well. The ribeye came out rare! We sent it back, it came back well well done! We were over the situation we asked for the ribeye and mashed potatoes to be taken off the bill. We went back to the casino to gamble. Finally we were ready to go to bed, before heading to our room I went to get a slice of pizza. I ask the lady for a slice of pizza, she looks at me and says we close at 12, I look at my watch and I said its 12:05 so 5 minutes ago, she replied yes and continued to throw out the pizza. <br/>Not once did we see a manager, have a manager approach us, or have a manager apologize! I even called on Friday and spoke with a housekeeping supervisor who said I dont know what the manager will say since you've waited a couple days to say something but I'll leave a message for the manager, well I've yet to hear from anyone<br/>I have stayed at Soaring Eagle 5 times and have never experienced anything like this! In fact I've never experienced anything like this ever!