John Rosilez

Review of GSS America

ABSOLUTE GARBAGE!

ABSOLUTE GARBAGE!
THEY WILL DO EVERYTHING IN THEIR POWER TO GIVE YOU THE RUN-AROUND AND DEFLECT ALL QUESTIONS. NO SUPERVISOR/MANAGER/ANYONE OF AUTHORITY IS EVER AVAILABLE.

MY EXPERIENCE:
I REQUESTED POLICY INFO
--YOU NEED TO SUBMIT DOCUMENTATION
I DID...AND WAS VERIFIED BY THE PREV 2 ADJUSTERS I SPOKE TO
--OH, I SEE IT HERE
NOW CAN YOU VERIFY THE INFO I NEED?
--YOU NEED TO SUBMIT REQUEST IN WRITING
I DID, READ THE DOCUMENT IT IS IN WRITING CLEAR AS DAY
--OH I SEE IT BUT YOU NEED TO SUBMIT IT PROPERLY
WHAT IS THE PROPER WAY TO SUBMIT IT?
--I DONT KNOW BUT I KNOW IT IS WRONG PER STATE CODE
CAN YOU CITE THE STATE CODE?
--NO I DONT KNOW IT IM NOT AN ATTORNEY
IS THEIR AN ATTORNEY I CAN SPEAK TO?
--THEY ARE NOT AVAILABLE
WHAT IS THEIR USUAL AVAILABILITY?
--I DONT KNOW, I JUST KNOW THEY ARENT AVAILABLE
IS THERE A MANAGER OR SUPERVISOR I CAN SPEAK TO?
--YES BUT THEY ARE NOT AVAILABLE. YOU CAN JUST KEEP CALLING AND ASK IF THEY ARE AVAILABLE.
CAN I HAVE THEIR NAME AND CONTACT INFO
--PROVIDES FIRST NAME (PROBABLY MADE UP), NO LAST NAME AND SAYS THEY DONT HAVE ANY CONTACT INFO, JUST KEEP CALLING BACK.
HOW DO I SPEAK TO ANYONE BUT YOURSELF THAT CAN ACTUALLY PROVIDE ASSISTANCE?
--I'VE PROVIDED YOU EVERYTHING YOU ASKED REGARDING THIS CLAIM
****IRATE AT THIS POINT****
YOU HAVE LITERALLY PROVIDED ME NOTHING! NOT 1 USEFUL BIT OF INFORMATION.
HANGS UP.