Irina Kagan

Review of Toyota of Richardson

I have been aToyota customer for 20 years and have...

I have been aToyota customer for 20 years and have always been happy with services until lately. Oil change wait time has gone up by more than double. I came on Monday and was told that the wait time will be 2,5 hours unless I had an appointment. So I made one for today, guess what, the wait time was 1.45 hrs. Really?! What was the point of making an appointment. Oh, well! My friendly neighborhood shop had me in and out in 20 minutes. Now a question will I ever bother wasting my time on the dealership? You guessed it!