Lata Marisilino

Review of The Ford Store San Leandro Lin...

This is the first and the last I would take my van...

This is the first and the last I would take my van here. I went in for an oil change. My appointment was at 9 but didn t get help until 9:46. I was told by the advisor that I needed service for other stuff because I have reached certain mileage. Called my husband he said that I should have not gone there at all. The advisor said they will be done in 4 hours and 7 hours later they called. I came pick up my van and found out they didn t do the other service but change my oil. I had to come back for another half a day. I was so frustrated and ask the advisor why the hell they have my van for 7 hours and it didn t finish and his response was the mechanic has gone home and he has no answer but he will take it for another half a day and detail it. The hell would I wanna leave my van here and miss my appointments. They are overbooked and they are not doing a good job. I am not recommending this place to any of my friends and family. If there was a half a star that s what I will give them. Bad customer service!!