Frank Lawson

Review of Carlton Square Hotel

Nice hotel, nice room, but on the booking.com webs...

Nice hotel, nice room, but on the booking.com website the prices were showing 160 and when I arrived at the hotel they said I had to pay 200 as I had not booked through booking. My husband J Hewitt checked into the hotel at 12 at night, however my flight did not land until 1:15am so I arrived at the hotel at 2/3am. They had no room service to offer and also laughed when I asked for a number for a food delivery service. I then asked for late check out but still received two phone calls waking me up asking when I would be leaving. On check out I was then charged 210 for the room that was showing 160 on booking and I was also charged 20 for late check out. I am a dj and travel to amsterdam a lot so if you are able to offer me a discount on a room in the future I would hugely appreciate it as I feel arriving at 2am and not being offered an extra free hour of two for late check out is not the way you would want to run your hotel. Lovely place and I hope you give me reason to visit again