Jason SmartCerts

Review of Ocean Waters Hotels and Resort...

I'm editing this review to one star... Thanks for ...

I'm editing this review to one star... Thanks for staff acknowledging Manager Rodriguez and my dealings with him. Stay was good. Room I have to agree with others.. Had major sinus issue a day in .... Problem was charges when checked out which totalled near 3x what I should of been charged....Didnt honor agreed rate, stay 3 nights get 1 free... Charged double resort fees on one of the nights... 4 invoices i still haven't seen, but was billed to credit card. Even called to have 'all' charges sent over... They did.....next morning another invoice comes and its for a hotel in Ft Myers (Pink Shell Marina Resort)... Called was told too busy to deal with issue....Same person calls back 8 hours later and after a min states I need to call tomorrow to speak to a manager. I politely asked he leave with the manager and explain the situation. Noon or so the next day Manager calls and states has to investigate... One would think you would do this first.... Had to close credit card being 4 charges were not sent to me....Thankfully checked credit card transactions!!! No call or email to date to address the erroneous billing.... And my opinion.... But one error... Happens....more than 4? I call that intentional. My opinion...
Either way.... I'll be sticking with the Hilton. Had exceptional service there... Very clean .. A few more dollars... But no surprise billing.... So technically if I just trusted the invoice emailed to me... Would of got away with near triple actual charges! Tome... That is outrageous and theft....And not a return call to resolve....to me that proves you knew what was being done or you'd be on that phone.... Question is....how many other guests had the same done to them? Check your credit card transactions for the entire month!!!!!