Brittany Chapman

Review of PersonalizationMall.com

I would NOT order from this website again. The Chr...

I would NOT order from this website again. The Christmas ornament I ordered was BEAUTIFUL but when I got the first order, it was incomplete/ unfinished (not horrible but not to the standard I wanted to give it as the gift I intended). So I requested a replacement- they took quite a while to get back to me (and did NOT get my order to me before I drove home to WI on leave to visit my family) and when I received the replacement (after the holidays) the new one smells like scorched wood (not good- a horrible strong smell) AND the edges look like they are smeared with plaster residue (I was able to scratch some off so it's not permanent or the way the wood is). Overall- extremely disappointed. This looked so beautiful and had such potential but they managed to disappoint me with the quality twice. I will never buy from them again.