This is how every business is supposed to work, bu...

This is how every business is supposed to work, but very, very few manage to! Always the best price. Always a good selection. Always in stock (or the web page tells me clearly if it isn't). Al ways easy to find on their customer-centered, logical website. Always arrives early. If part is defective, I ended up not needing it, or I ordered the wrong part it just takes a phone call for Return Authorization, shipping, and the refund or right part is on its way to me. Sure I wish they would pay shipping if the error is on their part, sure I wish they would insure the shipment in case the shipper destroys it, but I've dealt with this stuff as the shipper and between loud, incompetent customers and oddball shipping issues I still save by using Rock Auto even if I do occasionally have to ship something back. Every friend whom I've referred to Rock Auto has been happy with the company, also.