Brenden Strick

Review of Polar Star Properties

I ve been living here quite a while and I try my b...

I ve been living here quite a while and I try my best to not have any problems. The apartment complex is nice and the people who work physically at Kayak Crossing are all very respectful and friendly. Most of my interactions with the staff in the office have been very helpful as well.
For some reason when I finally do have a real issue where the only person who could help was the property manager he told me it was my own fault for not getting into the office in the week and a half notice to renew my pass. I explained that I have a temporary pass since you wouldn t give me a full pass for you were switching over parking permits. I said that s fine but I do have trouble making it in since I work weekdays. So I knew I could go in on Saturday. The first Saturday I was out of town and so I show up the second and it was closed for holiday. Now since my pass was until the 31st I figured there would be some understanding since they closed the office. So the independent boot company booted me since it was expired. I understand that. Though when I explained everything to the manager he told me there was nothing he can do and I should ve come in on that one Saturday since I should ve expected it closed for the holiday. All I asked was for him to call the boot company and explain the situation. He vehemently said no. All I wanted was a phone call to show some support. Not a person who should be handling a situation such as this. Lack of rationality and could not give me any reason besides he doesn t want to help the next guy with a similar problem. Really upsetting for a place that specializes in creating homes.