Chell Broadhead

Review of Omni Charlotte Hotel

While in Charlotte we were excited to stay at Omni...

While in Charlotte we were excited to stay at Omni Hotel we picked this hotel for a few different reasons here is what I found and what I d recommend if considering this hotel.

1. The room sizes seemed larger than average and were all updated - I found this to be true and also found that while updated the hotel was very recently completed and still in areas under construction. The first night we stayed there was a musky smell - and it was not pleasant the next night we moved floors and it was much improved. The smell did not seem to be from poor cleaning rather the construction we were told was a floor below.

2. Nice furniture does not = soft beds or great pillows. I love a nice hotel and when spending $400 a night you tend to not think it will be an issue but for me it was. I would have enjoyed better bedding. Was it awful no, would I stay there again maybe.

3. The room service. I love good room service and the food ordered here was delicious. We had a salad and appetizers that were wonderful there was so much food we couldn t even eat it all. This never happens with room service. The price was also fair and the service was quick.

4. Employees - All of the staff was friendly I found everyone to be kind and helpful.

Why four stars - it felt like it could have been so much more and just fell slightly short. Great decor ambiance, poor choice in bedding and pillows, while it was renovated not everything was updated. I understand budgets, but for the price I was surprised.

Would I go back - probably.