My wedding here was a disaster, a nightmare. 95% o...

My wedding here was a disaster, a nightmare. 95% of what is promised was not fulfilled. Even my guests reservation were mixed up and i was late for my own wedding because we couldn t check in early as promised. Certainly no communication within their internal teams and definitely not respecting the couples. Everything was basically decided by them with what they have. I was assured ivory table cloth is enough for both cocktail session and my dinner table. I double confirmed but was given pink table cloth instead. And a mix of pink and ivory for the cocktail session. When questioned all kinds of excuses were given including the bride picked this herself . We were promised that they ll follow our theme and we get to choose the colour of the flower between pink and white. I mentioned pink doesn t fit as my theme is green and white. But it was decided by the hotel that pink it is and when we ask them to replace, we were ask to pay extra. Flowers given were not fresh and hydrangeas were dead. And not to mention the pathetic stand by the aisle and the complimentary invitation cards. Asked for a simple transparent bottle with a stalk of flower for guest table but i was given a green sponge instead paired with pink table cloth. My once in a lifetime dream wedding was a horrible nightmare thanks to Vivatel KL. If not for my own decor team who went all the way back to their office and bring whatever they can to save my wedding, it would have been worst. I m not quite sure what is up to my satisfaction means when we were forced to accept what was given. By highlighting these few main issues is enough to make me furious again.