todd doucet Review of Fort Bend Kia
I bought a certified pre owned Kia Sorento still i...
I bought a certified pre owned Kia Sorento still in platinum warranty and during the signing process I asked a very specific question about the warranty , I wanted to confirm that before the platinum warranty expired that I would have the option to extend that warranty through Kia and not a third party, I was told that I would have that option through Kia. This was one of the main reasons I was buying the vehicle. After the paper work was signed I was surprised to look through the paperwork only to find that there was nothing in writing or print to support this, so I asked if I could get that in writing from the sales closer and was told that wouldn't be a problem, after a week went buy I started leaving messages and even went there and spoke with the sales closer and was then told she cannot put that in writing, I then spoke with the sales manager and was promised a email with the info requested to no avail. Since then I have called and spoke to a different sales manager and was promised a email back with the info I'm requesting still to no avail. At this point I guess I need to contact a district manager or owner of the dealership because I'm not getting anywhere with the employees from this dealership.
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