Kristin Clontz

Review of Hudson Nissan in Charleston SC

I was told by client retention specialist that the...

I was told by client retention specialist that the dealership had the car I wanted with all the features I asked for and he would set me up with a salesman. I was sent a video by this salesman and again told the car had all features requested. I also gave salesman trade info and credit info and was told this would be a quick easy process. I arrived at the dealership for the appointment scheduled and found that the car did not come with all features requested. The salesman assigned also had two other customers in the middle of purchasing and due to a family emergency passed us to another salesman. This salesman was not given any of our info and had to start from scratch with everything. The finance department had two different employees giving us two different sets of numbers and playing games for hours. We finally agreed on a price only to get to finance and these numbers had changed yet again. We arrived at the dealer at 3:30pm and left at 8pm. It felt as if we were getting the run around the whole time and being left to wait so we would get tired of waiting. Very frustrating process and i had a positive experience 2 years prior when it was Charleston Nissan. Very disappointing