Deanna Andert

Review of Baywood Medical Center ED

The front desk staff was awesome and they were ver...

The front desk staff was awesome and they were very efficient at getting me back to be seen as quickly as possible. The rest of my experience went from bad to worse. I went to the E.R. for 2 reasons, excessive swelling in my feet and inability to urinate.
After doing an ultrasound of my legs (to check for blood clots and deep vein thrombosis) and a chest x-ray (both of which were not really necessary in my opinion), and a lot of blood work that they said was all normal, I left the hospital in the same condition I went in for. I could have paid a $60 co-pay to go to an urgent care and found out the same information I did and not had to pay a $250 co-pay. I still feel like there is a heaviness in my bladder and am unable to urinate a lot. I was told that the swelling in my legs and the inability to urinate are most likely not related. I drank 6 bottles of water the day before I went in and they told me there was a very small amount of urine in my bladder, so they would not recommend catheterizing me. Where did all that water I drank go? They sent me home feeling worse than when I first went in. I was sent to see a Urologist today, also referred to by their staff and got the same answers, nothing! I ended up getting a pelvic exam. What that had to do with not being able to pee, I am not sure? Nothing was ever done or given to me for relief. I was not catheterized (something I have had done 2-3 times before) and was not put on anything for the swelling in my feet. I have a right pelvic kidney. Isn't there a possibility that this may have something to do with not being able to pee. The last time I had an ultrasound of my kidneys, the right pelvic kidney was near my bladder. So here I am at work (with my shoes off because my feet are so swollen I can't keep them on) and my feet propped up on 2 pillows on a chair with an severe urge to pee and can't. This is pathetic and Meredith (my nurse in the E.R. was not empathetic in any way, manner or form, but was instead defensive and telling me things I did not need to hear, such as how the majority of their patients leave the hospital without answers). My needs were met and I think I know my body better than you do. I have multiple notes from other hospitals to prove it. Yet, you did nothing but take my money. Shame on you, Banner Baywood! I wouldn't come back to your E.R. if I was dying!