Ahmed Hussuin

Review of Rotana

I stayed in the hotel for only 2 days (16&17 July ...

I stayed in the hotel for only 2 days (16&17 July 2020),and I was planning to extend for a whole week, but I changed my plan because The air condition was not working in my room at all, and water was dripping from the ceiling, and I called the reception 5 times starting from 12 am to 2:30 am and each time they keep saying we will send the maintenance team to your room and we were sweating and kids were not able to sleep, moreover I requested to pay for the open buffet breakfast for 2 persons and I highlighted that I am requesting the breakfast for my kids only (Because i and my wife are on keto diet) but the reception told me that neither I nor my wife allowed to accompany the kids (9 years and 6 years) during the breakfast and I has to pay for me and my wife as well !!!!