Just arrived today after a 10 hour drive. Had mess...

Just arrived today after a 10 hour drive. Had messaged the hotel the week before about early check in, 1.5 hours early, and was told they would accommodate. I arrive at the hotel and am told room won t be ready until 4pm, no problem. Head to the beach for a while then walk back into the lobby at 3:55pm. A line begins to form, 7-8 groups of people long and the front desk people, 4 of them, would not check anyone in until 4pm. With COVID, I was shocked that the staff would rather be petty about the check in time than move people out of the lobby quickly to avoid lines and congregating. Additionally, when we finally got to our room we had no towels or soap in the room. I have now been waiting for 2 hours from my first call to the front desk for soap and towels to take a shower after a long day in the car. In terms of cleanliness, it isn t great, but the view is wonderful and we assumed the pool would be closed. We weren t looking for 5 stars but the staff at check in and the fact that we have zero amenities in our room has started our trip off terribly. Unfortunate we are stuck here for 4 nights.