The website does not give enough options for benef...

The website does not give enough options for beneficiaries to obtain necessary forms, for example a name change. Also, you still must send snail mail in for notarized forms. Many of us are teachers...do we have hours to call and wait during the day before 4:00? No!
What else is wrong :You email them again and again- no response. You call - expect hour long waits. You try to schedule a Zoom meeting - they they only give you a week of options and all are taken. While the employees have been friendly in the past, the system is just awful and truly unprofessional.