Horrible management. I am a gold status member and...

Horrible management. I am a gold status member and asked for a 2pm check out. Front desk staff said I would be charged. As a member they advertise you get automatic late check out upon availability. If they can charge you and offer it, it means it s available. Upon checking out I spoke to the front desk manager, and he said they should ve accommodated it, and he would look into it and contact me back and it never happened. I called to follow up but no one was willing to give any answers. Very disappointed as a member. Don t recommend this property to anyone.