My wife Louisenette Mesinord has a mortgage with t...

My wife Louisenette Mesinord has a mortgage with them, we call to make the payment on the 6th of October, we gave them the correct account number so they wait Until the 17th to tell me I have a pass due account, some how they took it wrong I try tell customer services that they the one that make the mistake, they were rude to me and they told me to call my bank,I went to the branch, the money was there. They still charge late charg. They have bad customer service