I am a Bonvoy Marriott Gold member and been all ar...

I am a Bonvoy Marriott Gold member and been all around the world for business and leisure trips .
Our stay at St. Regis Saadiyat was a complete disappointment !
We didn t get the chance to travel this summer due to the pandemic restrictions, so I decided to take 3 days off to go for a staycation with my family and opted to try St. Regis Hotel in Saadiyat Abu Dhabi .
The bad experience started immediately after checking in , we reached our suite (Room 648) , the kids started unpacking , that s when I opened the fridge to see a plastic container having food leftovers from the previous guest!!! I was shocked , this has never happened to me in my entire life ! Not even at 4 or 3 stars hotels ! I called the butler service and requested them to clean the fridge , they sent a female helper that removed the container and presumably cleaned the fridge . When she left , I came back to the room to find that the fridge s inside was still dirty showing residues of dry food on the sides as if it had never been cleaned for ages. Called the butler service again and requested them to clean properly , this time with me standing next to them to make sure it is done ! If you think this was over then you are mistaken ..., on the last day of our stay I grabbed a cup to make myself an espresso and guess what ! The cup had traces of dry coffee drops which shows that it hasn t been cleaned well neither wiped properly ! Again I called the butler service and showed them the dirty cup !!
I find this negligence an extremely serious issue especially during a pandemic ! With such an experience, how can we ever make sure that the bed sheets, mattresses , switched, handles etc are well cleaned and sanitized ??
The worst of all , since our check-in incident until the check-out not a single manager bothered to talk to us or even apologize for such an inconvenience and the possibility of exposing guests to the danger of contracting the virus . Wouldn t recommend this hotel to any guest , especially during the pandemic . What a disappointment!