I'm a platinum member and went to check in around ...

I'm a platinum member and went to check in around 12. The room wasnt ready which is fine it's not supposed to be till 3. 3:15 it still isnt ready and they didn't think it would be ready till 430. Unacceptable. They put us in a regular room as we had to get ready for meeting clients. The room was disgusting. We got ready and our suite was finally cleaned. The suite was dated and the jetted tub looked disgusting. The jets were filthy and the shower had mold on ceiling. I'm not sure what's going on with this Marriott but definitely the quality was not up to their usual. The staff was the bright point of the stay.

I wanted to give an update. Marriott was apologetic and made it a bit more palatable.