Made a reservation for one night at Amara Sanctuar...

Made a reservation for one night at Amara Sanctuary Resort Sentosa on 27th March 2020 and a deposit of $300 using my Debit Card during my stay. I was told on 28th March 2020 that the deposit has been refunded back to my Debit Card and that the process will only take up to a maximum of 4 weeks. It has been 8 weeks since then and I have yet to receive my refund back to my Debit Card.
Called Amara Sanctuary Resort several times to obtain a proof of refund (email or black and white) but some of the Guest Service Officer told me that that is not possible.
Only upon calling today, did one of the Guest Service Officer said that they will send an email to the Finance Department to check on the refund.
Quite a bad experience with Amara Sanctuary Resort because of this whole incident.

Also, check in process took a total of more than an hour on the day we arrived as stated by other reviews.