Unfortunately, our experience with WSR has been ho...

Unfortunately, our experience with WSR has been horrible. We are renting a nice home in a well sought after residential neighborhood. The home has had some issues over the year we have been here, but yet the company's approach to handling such issues is lackadaisical. If they decide to fix issues, it takes months.
My husband and I take pride in the properties we rent, and like to keep them up. But the company has other ideas in mind. They don't care if things start to fall apart, and do shoddy repair work. I happen to prefer to be home when work is to be done, but yet I am met with attitudes from the employees as if I am putting them out by asking for a time frame.
I have been spoken to and treated quite poorly by the CEO/Owner Eric Ekstrom. He even goes so far that on 2 occasions now he has threatened to try to cancel our rental agreement. Once he actually stated it over the phone, the second time was stated via email. To quote him "Mike will be contacting you regarding dissolution of the lease. This is clearly not working out for either of us and I believe it is in everyone's best interest that we part ways."
He also made it clear he would not be preforming any maintenance on the home unless it is for habitability issues. "I have instructed Mike to NOT perform any repairs on the property unless needed for habitability, health or safety."
All of our issues with the property fall under these categories, for example, rotted mildew or mold under the caulking in the shower and around the base of the shower, shaky stair bannisters, a water heater that has needed to be repaired twice in one year, and which the gas company and a plumber stated needed to be replaced.
He has also stated he is best friends with the owner of the property, and I feel he has his friends finances in mind, more so than keeping the property well maintained.
Unless you are willing to deal with unprofessional service, I would look else where.