Although City screen is my cinema of choice and I ...

Although City screen is my cinema of choice and I have been a member for several years I am very disappointed at the present booking service. The process has been horrendous for the last few films I have wanted to book.
I have tried several times to book for The Lady in the Van to no avail, each time getting through to the purchase screen and then being unable to complete the transaction.
I had a similar experience last week, trying to book for Suffragette, finally having to go to the cinema to purchase the tickets.
Please get your on line booking system sorted out!