The sales team at Cumbre Vista are very unprofessi...

The sales team at Cumbre Vista are very unprofessional and dont deserve to be working in this industry. We had gone to check out a spec home which was almost ready last winter and the sales lady (starting with R) had asked us to wait outside the house .She promised to see us with the keys in 5 minutes.We were with our 9 month baby out in the cold ( around 35 F) .After waiting for around 15-20 minutes we called her to let her know that we were still waiting outside to which she responded that she was waiting for someone to show up. She asked us to come back to the office, wanted us to collect the keys from her and check out the house ourselves.
My face turned red with anger .Why did she not call and let us know about that earlier since she had our numbers (we had filled out the inquiry form earlier).Also the fact that we had a baby with us was known to her.
Apart from that I have heard of Keller Homes lacking business ethics(lot of bad reviews through my friend circle).The senior management needs to take a refresher course in business ethics.