Cath Williams

Review of Novotel London West

Lobby was modern, room and corridor were tired and...

Lobby was modern, room and corridor were tired and old looking. Asked for high floor and view but was given low floor facing ugly inner area (all concrete with rubbish blowing around in it) so the room was a little dark and dingy, it was also quite small which is pretty common in London but there was very little storage space for clothes and suitcases, the coffee provided in the room was instant, would have been nice to have fresh coffee facilities. Receptionist was not very friendly or approachable, we stood there a short while before she acknowledged us then she wasn't very forthcoming. Breakfast was ok though a lot of fried greasy food, would suggest adding more healthy options. Breakfast staff were very friendly and efficient. Location was good, close to underground, price was average for London though we have stayed in nicer places for the same budget. Overall our experience was fine but I was a little disappointed with the room and would probably stay somewhere else next time.