I came across Fire Mountain while searching for Sw...

I came across Fire Mountain while searching for Swarovski hotfix rhinestones. I was immediately drawn into some outstanding deals on discontinued Swarovski merchandise. I did some research and was a little unsure about purchasing due to a seemingly even balance of positive and negative reviews. However, with the discount prices on some items I was interested in being too good to pass up, I decided to do a small, yet inexpensive bulk order. I received a confirmation email quickly, and shipping information a few days later. (I had anticipated this since I put my order in on a Friday and the website clearly stated they were not filling orders on the weekends.) My order arrived in just under two weeks and I was pleased to see the order fulfilled correctly, included a free gift, a coupon for another purchase, as well as having no issues with billing or quality of the products. I have since made a second small order, which arrived in 7 days and again, no issues the entire process.

My only complaints are the high shipping costs, especially for smaller orders and how the 30 piece burr set ordered in the second order was not secure in the case in which it came, so all the burrs were in a disarray and most had come out of the case. Luckily, they package things in closed bags within the padded shipping envelope, so nothing was damaged or missing.

The website can seem daunting at first with the large selection and wide array of quantities available for some things, but you can use the extensive filters to narrow down your search. The website also has great resource articles. Anything from how to clean different materials properly, to instructional guidance on project ideas, to reference and comparison charts. A nice feature is being able to save items for later in your shopping cart for expedited access to products you're considering buying.

Bottom line, I will use them again in the near future for particular items.