4/23/19

4/23/19
I am back to revise my review.
After complaining to the management. The hotel manager is willing to exchange a room for us. In the Rush tower. These side of the hotel is so much better than the Carson tower. I am willing to even out my star.

4/21/19
We are staying in the Carson tower.
For a 4 star hotel, the place needs a lot of maintenance, everything is old and they still have the old fashion TV in the room. Your Wifi doesn't work! IT department has no idea what is going on. I am not ready to give you my MAC ID!

Suggestions:
1. Hotel IT, your signal is too weak for a big old hotel! How about a booster!
2. How about putting a couple of more people at the front desk to do the check in. We waited more than 45 minutes to check in.
3. How about changing the bathroom doors. The paint on the door chipped off, and hard to close.
4. How about train you staff on customer service and stop throwing the guests to another department instead of correcting the problem.